Question: How does customer experience affect your business?
Answer: There's a general rule that twice as many people tend to be told about a bad customer experience that about a good one.
Whatever the statistic, we're sure you aim for excellence in customer service...
And giving good customer service isn't going to be easy if you have the wrong person in the role. Hudson delivers most of the PeopleMaps customer service - and he's great at it. He really cares about helping people out - and understands the most important function of his role is to make anyone who contacts him feel good about dealing with PeopleMaps.
We're lucky we have Hudson - some of you will be recruiting for the customer service role, and anxious that you find someone with as much conviction.
We can help! We've just released a PeopleMaps personality profile especially for customer service staff.
Dealing with topics of particular importance to customer service success, this report offers you the opportunity to measure up each candidate on much more than their experience and qualifications.
You can see what the report contains here. Any questions, just shoot Hudson an email, and he'll do his very best to make sure you're smiling!